Product
What material are the products made of?
All our jewelry is designed by hand and made of 925 silver.
What is the difference between silver pieces and pink pieces?
All the jewelry you find at EIRA is made of silver
925, however, the pieces that correspond to the special edition
“Rose Gold Edition” have an additional pink rhodium plating that is
a layer that adheres to the surface of your silver jewelry and gives it a
pink hue that, in addition to looking beautiful, makes it more
resistant to the different exposures it may have.
Does pink rhodium plating last forever?
After a period of use and depending on the care you have taken
had, the thin layer of rhodium that your jewel has will be lost. For the
that, after a few years, it is necessary to make a new bath and that
This way your pendant will once again have that Rose Gold color that you love so much.
like.
Can I buy just the pendant without the chain?
Of course! Normally the pendant comes already with the chain, without
However, if you want to purchase only the pendant you can do so.
What can I do if my jewelry starts to look black?
It is completely normal for your silver jewelry to begin to darken after a reasonable period of use. This does not mean that it is a jewel of poor quality and that the silver is not real. In fact, the fact that it slightly loses its shine tells us that the material of your pendant is silver because it is sensitive to oxidation! The time in which this wear occurs also depends on the care you have taken with your pendant and may vary from person to person. We invite you to visit our Materials section where we give you some tips that you can follow to keep your jewelry shining like
Sun.
Do we make custom designs?
We do not do custom designs, however, if you would like to see
any particular design in our next collections
I would love for you to contact us on our WhatsApp where
We will take your opinion into account.
Do we sell wholesale?
At the moment, we do not do wholesale sales.
Payments
Is there a minimum or maximum purchase amount?
There is no minimum amount to make your purchase nor is there a
Maximum amount. You are absolutely free to buy the pendant or the
say what you like the most!
Is the price listed on the website the final price?
That's right, the final price is the one you must pay for your jewelry. However,
If you have any additional discount coupon you can use it before
make the payment where the system will automatically recalculate the
final value. Remember that these coupons are generally given by our
EIRA ambassadors, so we recommend that you be very
Pay attention to our social networks so you can access them.
What payment methods do we receive?
We handle all payment methods. Payment market: Card
credit or debit, PSE, cash payments by Efecty, payments in banks.
For international purchases we use PayPal.
How can I access discounts and promotions?
Remember that on our website we have a Sale section in
where you will find all the current promotions. You can too
access special coupons with our EIRA Ambassadors.
Stay tuned for our social networks where
We announce surprises for you!
Shipping
Can I pick up my package at a physical point?
We do not manage a physical point, only our virtual store. For the
that, if you need to claim your package somewhere, you can do so
at the physical point that is closest to the company for which
we make shipments.
By which company do we ship?
Our national shipments are made by Servientrega, Send or
Coordinator and international shipments by DHL.
Where do we ship to?
We ship from Colombia to any place in the world.
What is the shipping value and how long does it take to arrive?
Shipping is completely FREE to any destination in Colombia
and it takes between 2 to 4 business days. International shipments have a
Approximate cost between 38 and 55 USD, however the rate changes
depending on the country where you are and can last up to 10
business days to arrive at your destination.
Can I cancel a shipment?
To cancel a shipment you must contact our office as soon as possible.
WhatsApp line to be able to manage your request.
If I make an international purchase, am I responsible for paying additional taxes on the shipping value?
That's how it is. When making an international purchase, you agree to pay any duties and taxes that customs may request to deliver the merchandise. This cost varies according to the customs laws of your country.
Returns or Exchanges
How can I make a return?
You have up to 5 business days after your package has been delivered to
make a return. We invite you to visit our section
Guarantees and Exchanges
If I ordered a pendant in silver, but I wanted it with pink rhodium, can I exchange it?
Of course! We can manage the exchange of your pendant effective up to 15 days from the date you received your order. In our section
of Guarantees and Exchanges you can find more detailed information.