Guarantee

All of our products are guaranteed for thirty (30) calendar days from the time you receive the product for manufacturing defects only. After this time, claims related to the warranty of our charms will not be accepted for any reason. You must contact our service line by WhatsApp to request the guarantee within the coverage period and the procedure will be explained to you there.
complete process to schedule submission to EIRA and other recommendations. At the time of receiving your jewelry by the EIRA team, the case will be reviewed with the product manufacturers who will determine the reason for the damage and whether or not the
warranty.

✓ In what cases does your guarantee apply?
In the event that the products have a visible defect, poorly finished, poorly assembled, among others corresponding to production and manufacturing defects.
In the event that the jewel is approved for its guarantee and can be repaired, the corresponding repair will be made, otherwise, it will be exchanged for a new one of equal conditions, reiterating that the guarantee is recognized exclusively for manufacturing defects and not for poor quality.
use of the product. Expenses related to warranty shipping are assumed by EIRA and the process, once the product is received, takes up to 8 business days to send you the jewelry again.

✓ In which cases does your warranty NOT apply?
If the piece is broken, cracked or deformed due to misuse or impacts, broken chains for these same reasons, color changes in the jewelry due to natural wear and tear related to the use of chemicals, cleaning products, makeup, perfumes, creams, lacquers , among others. As well as contact with sweat, hot water, salt water and so on.
If the jewel is not approved as collateral, you will be informed of the decision and, if necessary, a second review of the case will be carried out. If in this second review, it is again concluded that the jewelry does not pass under warranty, shipping will be coordinated to the address from which the jewelry was initially sent and you will be informed of the detailed reasons why your request was not approved.
We recommend that you keep in mind the care for your jewelry that we share with you with the card you receive inside the packaging, and that you can also consult in the Materials section here on the website, in order to extend the useful life of your product.

Returns & Exchanges
At EIRA we are interested in the satisfaction you have with our jewelry, it is for
This is why we exchange and return your product in the following
occasions:

1. Exchange for another of our products
We make the change in case you want a different color or if
You want to exchange your product for another jewel that we have in the catalog
subject to availability. The changes are effective up to 15 days from
from the date you received your order.
If the product you wish to exchange has a higher value than the one you purchased, you must send us the difference to make the exchange effective; If, on the other hand, the product you want has a lower cost than the one you purchased, we do not refund money, but you will be given
a balance coupon in your favor for future purchases.
Shipping costs related to the exchange must be assumed by the customer. Remember that promotional products (SALE) do not count as exchanges.

2. Return due to right of withdrawal
In accordance with article 47 of law 1489 of 2011, you will have the right to retract your purchase within five (5) business days following the delivery date of your order. In the event that the right of withdrawal is used, the contract will be terminated and EIRA must refund the money you had paid. It should be noted that you must return the product to EIRA by the same means and in the same conditions in which you received it. Shipping costs and other costs involved in returning the item will be your responsibility.

EIRA has thirty (30) calendar days following the date the product is received to verify that it is in perfect condition as is.
as it was sent, stating that the right of withdrawal was exercised within the indicated period under the terms and conditions of current law and, consequently, accepting the withdrawal.

If the product to be returned was paid by credit card, the money will be refunded through the payment gateway, requesting a reversal of the total or partial value. If the product was canceled with a debit card, or another means accepted by our website, the entire money will be refunded by bank transfer to the indicated account.

For the aforementioned points you must write to our hotline by WhatsApp so that we can evaluate your case to
exchange or return. Remember that any product that is not in perfect condition, that has been altered or damaged for reasons other than manufacturing errors, will be excluded for exchange or return, and will be returned to you again.
It is important to keep in mind that to make the process effective, the product must be sent as it was received: In its original state,
accompanied by the initial packaging, including the box, cards, accompanying cleaning cloth, and any other packaging accessories. Additionally, it should be noted that returns or exchanges sent without prior notification will not be eligible for refunds and will be excluded.
of process.